![]() Q190990 How to Determine the Version of Windows Media Player Windows Media Technologies Download Centerįor more information, see the following Microsoft Knowledge Base article: If you do not have this version, visit the following Microsoft Web site to download the latest version: For Microsoft Windows 98, Microsoft Windows Millennium Edition (Me), and Microsoft Windows 2000, the latest version is Windows Media Player 7.1. NOTE: If you are running Windows XP, you are using the latest version of Windows Media Player. Follow the prompts if there are newer components available. On the Help menu, click Check for Player Updates.ģ. Use the following steps to determine if there is an available update for the version of Windows Media Player that is currently installed:Ģ. How do I determine if I have the latest version and where do I download it? I receive an "Access is denied" message when I try to play media by using Windows Media Player for Windows XP In an illustrated audio presentation (slide show), some of the images have blocks where the graphics appear smeared or fuzzy. How do I troubleshoot a specific error message? When I try to play back a file or play from a link, the player generates an error message. I can hear audio, but it hisses, pops, sounds scratchy, or sometimes drops in and out. I cannot hear the audio on some clips, but on other clips I can. Īudio will play but video won't, or video will play but audio won't.It has random flashes of pink or green, or has spots. Ĭontent plays, but the quality is poor.Ĭontent plays, but there are a lot of pauses and the player says "buffering.".I can play content from some sites but not others. How can I use my Windows Media Player with Netscape? Why can't I play RealAudio, RealVideo, or QuickTime content? How do I verify that I am using the correct and most up-to-date drivers for my sound card or video adapter? How do I configure my Windows Media Player to use a Web proxy? How do I determine that I have the latest version and where do I download it? Solving Playback Problems troubleshoots most streaming and playback difficulties.įor more information, visit the Support Center on the Windows Media Player Web site. Using the Player describes basic functionality. Installation and Configuration describes installing and setting up the latest version of Windows Media Player. These questions are grouped into three topics: This page describes issues that might occur when you try to play media. Install the latest version of Windows Media Player on your computer to take advantage of this information. If you are a QuickTime 6 Pro user, see this article: before proceeding with this installation.Troubleshooting Windows Media Playback Problemsįind answers to the questions people most frequently ask Microsoft Windows Support about Windows Media Player 7.1 and Windows Media Player for Windows XP. Installing QuickTime 7 or later will disable the QuickTime Pro functionality in prior versions of QuickTime, such as QuickTime 6. If installed on other versions of Windows, it may not offer full functionality. QuickTime 7 is for use with Windows Vista or Windows 7. If you still need this legacy plug-in, you can add it back using the custom setup option in the installer. ![]() The QuickTime web browser plug-in is no longer installed by default and is removed if you have a previous version of QuickTime on your PC. For information on the security content of this update, please visit this website. QuickTime 7.7.9 contains security updates and is recommended for all QuickTime 7 users on Windows. If you no longer need QuickTime 7 on your PC, follow the instructions for uninstalling QuickTime 7 for Windows. All current Windows web browsers support video without the need for browser plug-ins. New versions of Windows since 2009 have included support for the key media formats, such as H.264 and AAC, that QuickTime 7 enabled. Important: QuickTime 7 for Windows is no longer supported by Apple.
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